What is the "Companies" menu option for? How do I add a company?
When you add a new lead and enter their contact information, you can optionally specify a company name. Whenever you enter a new company name, it gets saved so that you can quickly update all contacts associated with a company by simply changing the name of the company in one place.
Can I Import a List?
At this time we do not have a way for our users to import a list themselves, however, we will import a list for you. If you want us to import your list into EBB, open a support ticket. We will have you email the CSV file to us. Once we review the list, we will get back to you and let you know if it can be imported or if we need any additional data. If it passes our review, we will import the list into your account.
Before asking us, there are some rules:
1. We will NOT import a list you paid for. So do not ask. Paid lists will hurt our send reputation with major email providers due to the high rate of bounces and emails being marked as spam. Never pay for an email list. Always build your list yourself to ensure the best quality list.
2. All emails on your list should be "double optins", this means they must have given you their email address and then confirmed that email address.
3. The email list must have had recent activity. If a list is too old, it could result in a lot of bounced emails and emails being marked as spam due to people forgetting that they subscribed to your list. The fresher the email list the more likely it is we'll import it.
Nothing pleases us more than seeing a user coming from an email service provider, and wanting to use our services instead. However, we must be vigilant when it comes to our send reputation. If we do not have a good reputation, then the email services we provide will not be of the highest quality. So if we reject your list for one of the reasons above, do not take it personally. We are simply looking out for you, and all of our members here at EBB.