FAQs

Bulletin Board

When will my Bulletin Board Post start showing?

All posts are manually approved and may take up to 48 hours to be approved.

Emailing

How do I send both an HTML and a Text email at the same time?

In EBB, we do not require you to send both HTML and text, and we do not bother providing a way of doing that manually. The reason for this is because all major email clients support HTML. Up to a few years ago, it was common practice because there were still a few email clients that didn't support HTML. There are still quite a few blogs around that say you should send both HTML and text, but most of those are from a few years ago. We do not think it is necessary any longer to do this, and in our experience it does not seem to matter when it comes to spam filters.

General

Can I insert a tracking script link into my pages/templates hosted on EBB?

No. For security reasons, we do not allow the script tag to be used.
You will not be able to use javascript or link to scripts off site.

I manually added a lead, why can't I send them an email?

To ensure the highest quality, all emails you add to your list must be verified, which is referred to as a double opt-in. Edit the new lead, click on the Contact tab, and click the blue "Send Verification Email" button to send out a confirmation message. Once that new lead clicks the link in the confirmation email, you will be able to email them. By doing this, you can ensure you entered the email correctly, and this will greatly reduce the chances that you will add a bad email address to your list and generate a lot of bounces.

Leads

Am I limited to the number of contacts/leads I can have?

At this time we do not put limits on the total number of leads/contacts you can have, but we do limit the number you can email at a time, and that limit depends on your membership level. See a detailed comparison of each membership level here.

Are people who subscribe to one of my autoresponders, added to my leads?

Yes. Their name, email, and any other data you collect will be in the leads manager.

Can I email my leads/contacts?

Yes, you can email a Group or Subscribers of an Autoresponder.

Can I email a single lead/contact through the dashboard?

Yes. In the leads manager click the
button next to the lead you want to email. The lead must have a verified email address in order for you to email them through our system.

Can I create my own custom lead types?

Yes. On the leads menu, select 'Lead Types' and you can add your own there.

Can I add custom lead sources?

Yes. You can that here

What is the "Companies" menu option for? How do I add a company?

When you add a new lead and enter their contact information, you can optionally specify a company name. Whenever you enter a new company name, it gets saved so that you can quickly update all contacts associated with a company by simply changing the name of the company in one place.

Can I group leads/contacts?

Yes.

Can I share leads with other members?

Yes. You can create sales teams and every member of a sales teams can share leads with the entire team.

Can I Import a List?

At this time we do not have a way for our users to import a list themselves, however, we will import a list for you. If you want us to import your list into EBB, open a support ticket. We will have you email the CSV file to us. Once we review the list, we will get back to you and let you know if it can be imported or if we need any additional data. If it passes our review, we will import the list into your account. Before asking us, there are some rules: 1. We will NOT import a list you paid for. So do not ask. Paid lists will hurt our send reputation with major email providers due to the high rate of bounces and emails being marked as spam. Never pay for an email list. Always build your list yourself to ensure the best quality list. 2. All emails on your list should be "double optins", this means they must have given you their email address and then confirmed that email address. 3. The email list must have had recent activity. If a list is too old, it could result in a lot of bounced emails and emails being marked as spam due to people forgetting that they subscribed to your list. The fresher the email list the more likely it is we'll import it. Nothing pleases us more than seeing a user coming from an email service provider, and wanting to use our services instead. However, we must be vigilant when it comes to our send reputation. If we do not have a good reputation, then the email services we provide will not be of the highest quality. So if we reject your list for one of the reasons above, do not take it personally. We are simply looking out for you, and all of our members here at EBB.

Memberships

How do I upgrade my membership?

On the Account menu (or on your dashboard) click the Manage Membership link which will take you here. You can then click "Order a Pass". You can either pay as you go or setup a subscription. When you order a pass, it is added to your inventory. To use it, click on Upgrade Now or click Edit Schedule to schedule it to be used when you current upgraded membership ends (if you are currently upgraded).

Network Emails

What are the connection settings for my member email address?

We do not provide connection details for the member email address, because we do not want members routing large numbers of unsolicited emails through our server. You can check your member email through your dashboard on the Account menu. You can also compose a message to an individual in your network or reply to an email you received from someone else in your network. Emails to and from this email address are restricted to your network and you can only email one person at a time.

Page Builder

Referral Builder

What is the EBB Referral Builder?

The EBB Referral Builder is similar to a traditional downline builder, in that you add your referral IDs (Affiliate ID) into the system and then your EBB referrals will click your referral links for those programs to signup (thereby becoming your referrals in those affiliate programs you are participating in). However, there is much more to it. For starters, you can add your own links to the referral builder, and after we review it we will either make it available to all members, make it available only to your downline, or restrict it so that only you can see it and keep track of your referrals in it.

So, if I add an affiliate program and refer Bob to EBB, does he see my affiliate program in his referral builder if it's been approved for my downline?

Yes, and if Bob joins your affiliate program, then Bob's referrals will also see the affiliate program with Bob's link. If Bob does not signup for it, then no one Bob refers to EBB will see it until he joins it. In this way, the referral builder is a personalized one where each member has some control of what is being promoted to their referrals.

Okay, so if I refer Bob to EBB, he sees my affiliate link to ABC which was approved for my downline, and he adds his referral link. His referrals see his affiliate link in ABC?

Yes. If Bob did not signup and add is referral link for ABC, then his EBB referrals would NOT see the link in the EBB Referral Builder.

I added my Affiliate ID for XYZ, but the Sponsor information is wrong, what do I do?

Go to "Manage Your Referrals" and click the
button to edit the settings. You can change the sponsor ID and their name. The system will attempt to lookup that sponsor ID and see if it belongs to a member of EBB. If so, you will appear as a referral in their EBB Referral Builder.

I got a referral in XYZ, but they aren't a member of EBB (yet), can I add them to my referrals so I can keep track of all of my referral in XYZ?

Yes. Click the
button to view and edit your referrals. You can add someone by filling in their referral ID and firstname and lastname. If they join EBB, that affiliate ID will end up getting associated with their account when they add their referral ID into the system for XYZ.

What is the referral network for XYZ?

This is a view of your downline and it's three levels down. It gives you a visual representation of your downline so that you can quickly see how well you are doing in an affiliate program (you can actually watch your downlines grow). As other members add their referral IDs into the system, below you (under people you sponsored), your downline tree will grow. However, if someone makes a mistake and enters the wrong sponsor information, or they used the wrong affiliate link to join, they will not appear in your downline and you can use this tool to find these mistakes and get them correct so you don't lose out on commissions.

Rewards Program

What are matching bonuses?

A matching bonus is earned when one of your referrals earns a commission. You'll also earn a percentage of whatever they made.

Example:
Mary, one of your referrals, refers her friend Tom, and Tom upgrades to an Elite Membership for $60.00. Well, Mary would earn a commission of ($60.00 x 30% professional commission level) $18.00, but you would get a matching bonus on Mary's $18. Since you are an advanced member, this would be 10% ($18.00 x 10%), so you would earn a $1.80 matching bonus from Mary's commission.

Site Explorer

I added my website to the Site Explorer and it's been approved, but it's not showing up in the Site Explorer?

If your site was approved today, it should be in the queue tomorrow. If it is not, please contact support.

Spotlight Ads

I scheduled a spotlight ad, but it's not getting any views, what did I do wrong?

Make sure that you selected which dates you want to run the spotlight ad AND that you have sufficient points assigned to it. Each view costs you points, so if you don't have any points assigned to the ad, it will not show. When the points run down to zero for the ad, it is automatically removed from the daily rotation. It is up to you to make sure your ads have sufficient points. We will send you an email notification to let you know when the points balance for the ad is low.

Traffic Builder

Visitor Tracker